Returns

You have 14 days from delivery to request the return of an item.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, write to us at info@dasimo.it with your first and last name, the order number and the items you wish to return. We will reply with the confirmation and the shipping instructions.

Returns must be shipped to this address: Simona Mariani – Da Simo, Via di Parione 34, 00186 Rome (RM), Italy.

• Return shipping costs are the customer's responsibility.
• You can ship the return with the courier of your choice.
• Include a copy of the order with the receipt in the parcel: we need it to process the refund.
• Items sent back without a prior return request will not be accepted.

Damages and problems

Check your order when you receive it and contact us straight away if the item is faulty, damaged or different from what you ordered: we will look into the problem and find a solution.

Non-returnable items

We cannot accept returns of items personalised at the customer's request, or of gift cards.

Exchanges

The quickest way to get the item you want is to return the one you received and, once the return has been accepted, buy the new item with a separate order.

Right of withdrawal in the European Union

If the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days, for any reason and without having to give an explanation. In this case too, the item must be in the same condition in which you received it: unused, with tags and in the original packaging. You will find all the details on the Right of withdrawal page.

Refunds

When we receive the return we check it and let you know whether the refund has been approved. If approved, you will receive the refund within 10 working days, to the same payment method used for the purchase. Your bank or card issuer may take a few extra days to show the credit.

If more than 15 working days have passed since the return was approved and you still do not see the refund, write to us at info@dasimo.it.

Order cancellation

Da Simo reserves the right to cancel an order in particular cases, such as stock errors or errors in the published prices. In these cases we contact the customer directly to offer an alternative or to cancel the order. If the order is cancelled, the amounts paid are refunded immediately.